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Policy scope
What this policy covers
This Neosurf privacy policy explains how information may be handled when you use Neosurf vouchers, a myNeosurf Account, refunds, verification or support. It also highlights where details about storage, retention or sharing are not published on the official site.
Updated: 14 October 2026.
Information
Information Neosurf may handle
| Service activity | Information involved | Possible use |
|---|---|---|
| Voucher payments | A Neosurf Voucher and its 10-digit PIN, together with transaction details. | See the current terms |
| myNeosurf Account | Registration details, login credentials, settings, balance and transaction history. | See the current terms |
| Refund requests | A valid Neosurf code with remaining credit, identification documents and bank-account details. | Refunds require KYC and are sent by wire transfer to a bank account in the user’s name. |
| Identity checks | A topic selection and prepared text. | See the current terms |
| Support contact | Support | Support |
Neosurf does not state every category of information collected. Do not share passwords, account credentials or identification documents through an unverified channel.
Purpose
How Neosurf may use information
- Provide voucher and myNeosurf Account services.
- Manage account settings, balances and transaction history.
- Review transactions and process refund requests.
- Complete identity checks where required.
Respond to support questions and account enquiries. The available information does not confirm every internal use or access control.
Storage
Storage, cookies and browser data
The available brand information does not confirm which cookies, browser storage technologies or tracking tools Neosurf uses. Check the current policy or contact support for the latest details.
Neosurf may also be used through authorised third-party resellers and websites accepting Neosurf. Their own privacy notices apply. Read the Neosurf privacy policy before sharing information.
Hosting
Storage and international handling
Neosurf is operated by NS Payment Technologies Inc., registered in Quebec, Canada. The service operates in Australia, Canada and New Zealand.
The available information does not publish all storage locations, hosting arrangements, retention periods or international transfer details.
Sharing
Resellers, payment and verification parties
You may interact with authorised online resellers, retail locations and websites accepting Neosurf. Each external organisation may apply its own privacy notice.
Refund and verification information may need to be handled by relevant parties. The available brand information does not list every recipient or transfer arrangement.
Security
Security and sensitive information
Share details only through trusted channels
Neosurf may require identification documents and proof that a bank account is in your first and last name for relevant checks. Use the official support route or contact form when clarification is needed.
- Do not send passwords or one-time codes in support messages.
- Keep your myNeosurf login details private.
- Check screenshots for personal or transaction details before sharing them.
- Keep your device and browser updated.
Retention
Retention and control options
| Information | Retention or control |
|---|---|
| Account and transaction information | See the current terms |
| Identification and bank details | See the current terms |
| Account settings | See the current terms |
| Support enquiries | Handled through support, a Neosurf agent, the contact form or customer support; retention details are not published on the official site. |
No fixed retention period is stated in the available brand information for records outside your control.
Your choices
Neosurf privacy options for Australian users
Review your myNeosurf settings and contact Neosurf support about personal-information questions. Ask what is held, why it is needed, how long it is retained and whether it has been shared.
Australian privacy rights may depend on the entity and processing involved. For Neosurf records, contact the service directly. Contact Neosurf support Use the support channel, a Neosurf agent, contact form or customer support for questions about access, correction or handling of your information.
More information
Useful privacy topics
Neosurf privacy policy: data use and choices in Australia
What the Neosurf privacy policy covers
The Neosurf privacy policy concerns information connected with Neosurf Vouchers, myNeosurf Accounts, refunds, verification and support. Neosurf is operated by NS Payment Technologies Inc. and operates in Australia, Canada and New Zealand.
This guide summarises the available Neosurf data protection information for Australian users. Where a retention period, storage location or technical security measure is not published, contact Neosurf for confirmation.
Neosurf data protection and information handled
Using a voucher may involve its 10-digit PIN and transaction details. A myNeosurf Account may involve registration details, login credentials, settings, balance information and transaction history.
Refunds and verification can require additional information. KYC is systematically requested for refunds; identification requirements may apply at online resellers and are required for PREMIUM account verification. Refunds require identification documents and proof that the bank account is in your first and last name.
Information may be used to provide the payment service, manage an account, review transactions, process refunds, complete identity checks and answer support requests. The available information does not state every data category or internal access control.
How information may be shared and stored
Neosurf payments may use a Neosurf Voucher or myNeosurf Account. Vouchers can be obtained through authorised third-party resellers or retail locations, and websites accepting Neosurf may have their own privacy notices.
Refunds are sent by wire transfer to a bank account in your name, and the account-holder name must match the myNeosurf Account name. The available information does not specify every recipient, storage location, retention period or international transfer arrangement.
Read the current Neosurf policy before submitting identification or bank details. Use the official support route or contact form when you need clarification.
Neosurf privacy choices for Australian users
Australian users can review myNeosurf settings and contact Neosurf support about personal information. Available routes include support, a Neosurf agent, the contact form and customer support.
Ask what information is held, why it is needed, how long it is retained and whether it has been shared with a reseller, payment provider or verification service. You can also ask about correcting details or account-data requests.
Before using Neosurf
A privacy review matters when opening a myNeosurf Account, completing KYC or requesting a refund. Neosurf is an MSB registered with FINTRAC under registration number M23965850 in Canada.
Before proceeding, check the latest policy and keep records of relevant requests. Review:
- What registration and transaction information is collected.
- How identification documents and bank details are handled.
- Which parties may receive information and whether data leaves Australia.
- How long records are retained and what control options are available.
- Which support route handles privacy, correction or access enquiries.
