On this page
Cookie basics
What are cookies?
Cookies are small data files that a website may ask your browser to store and return during later visits. They can support sessions, preferences, analytics or advertising.
Cookies differ from cached files, bookmarks and downloaded pages. Browsers may also store information through other storage features.
Neosurf website use
How this website uses cookies
| Cookie category | Where it applies | Purpose |
|---|---|---|
| Essential cookies | See the current terms | Navigation and page tools work without persistent cookies. |
| Preference cookies | See the current terms | Selections remain only while the page is open. |
| Analytics cookies | See the current terms | See the current terms |
| Marketing cookies | See the current terms | See the current terms |
| Local and session storage | See the current terms | See the current terms |
These pages have no optional cookies to accept or refuse.
Essential
Core features without cookies
Menus, FAQ panels, filters, calculators and checklists run in your browser without a persistent identifier or account session.
The login information guide does not sign you into an account. External services follow their own cookie policies.
Preferences
Analytics and marketing
This website contains no analytics, remarketing or advertising tracking. Opening a page does not call an external tracking pixel or similar service.
An external link may take you to a website with its own cookies and browser controls.
Record duration
How browser records are managed
| Record type | Management method |
|---|---|
| Page selections | Cleared when the page is refreshed or closed. |
| Browser cache | Your browser manages cached files until they are cleared or replaced. |
| Browsing history | Managed through your browser’s history settings. |
| Downloaded pages | Stay on your device until you delete the files. |
| External-site cookies | Controlled by the destination website and your browser. |
Browser controls
Manage information in your browser
Browser guidance: Chrome privacy settings → or Safari cookie settings →.
- 01
Open privacy controls
Use your browser’s privacy, cookie and site-data settings.
- 02
Check this website
Open the site information panel to review stored data.
- 03
Remove selected records
Choose whether to delete cookies, cached files or browsing history; each removes different records.
- 04
Check linked services
Read the external website’s policy and use its own privacy controls.
Common questions
Neosurf Cookies FAQ
Do Australian visitors need cookies to read Neosurf information?
No. These pages do not set cookies and do not require a consent choice.
Why does my browser still show cached Neosurf files?
Caching stores website files to help pages load. It is separate from cookies and is managed in your browser.
Are my page selections remembered?
They last while the page remains open and reset after a reload. The website does not save them in browser storage.
Does this policy cover linked websites?
No. External destinations manage their own cookies and privacy practices. Check each website’s policy and controls.
Contact
Questions and policy changes
Read the Privacy Policy for information about website tools, hosting requests and external links. See the Support guide for guidance on contacting a provider.
Updated: 2026.
More information
Related information
Neosurf cookies policy: use and browser management
What this Neosurf cookies policy covers
This Neosurf cookies policy explains how cookies may operate on an information website about Neosurf. It concerns cookies placed by these pages, not the payment service, myNeosurf Account or external websites opened through links.
A cookie is a small text file stored on a computer, tablet or smartphone. It may remember settings, support security, measure visits or help content work for Australian readers.
Neosurf cookie policy and cookie categories
This page does not publish a complete cookie register with individual names, providers or expiry periods. The categories below describe the possible purposes of browser records, while the current website controls determine what is active.
Possible categories are described below so visitors can understand their purpose:
- Strictly necessary cookies can support core functions, security, navigation and consent choices. They are generally not removable through a preference panel.
- Preference cookies can remember language, display choices or dismissed notices. Blocking them may mean selecting settings again.
- Analytics cookies can measure visits, viewed pages and technical performance. They should operate only where enabled by the website’s controls.
- Advertising or third-party cookies may accompany embedded services or advertising tools. Their availability is not confirmed for these pages.
How cookies may support the website
Cookies can help pages load consistently, retain preferences and identify technical issues. They may also provide basic information about how visitors, including people in Australia, use Neosurf content.
A cookie is not a Neosurf Voucher, personal PIN, payment detail or proof of ownership of a myNeosurf Account. Sensitive information should not be stored in browser cookies unless the relevant service explains the need.
Managing Neosurf cookies in your browser
Most browsers let you accept, block, delete or restrict cookies. Open privacy or site settings, find the cookie controls and choose whether to allow cookies, block optional records or remove this website’s stored data.
Blocking all cookies can affect sign-in functions, preferences, page performance or embedded content. Where separate controls exist, allow essential cookies and restrict optional analytics, advertising or third-party records.
You can clear cookies after browsing or use private browsing. Deleting cookies may remove preferences and sign you out of websites, so keep account details securely elsewhere.
Consent and policy updates
If a consent banner or preference centre appears, use it to accept or refuse optional cookies. Changing the choice later may require reopening privacy controls or clearing stored consent data.
Read this Neosurf cookies policy with the website’s privacy information. The policy may change when tools, content or technical suppliers change, so Australian visitors should check the current version.
